Frequently Asked Questions

Check most frequently asked questions here
FAQs
FAQs
Is the Multicarry Luggage Safe?
What's Luggage Size and Weight?
How much Capacity & Volume?
Where are Luggage made?
How to set a password? （TSA18077）
MultiCarry Luggage 5 Year Product Warranty.
Can I use Alipay or WeChat Pay or UnionPay？
I used Alipay，WeChatPay or UnionPay payment, how to return & refund？
Can I use Paypal?
What are the shipping options?
When will I receive my order?
I haven't received any order email？
What is the return policy?
I want to Exchange!
The package I received was damaged！
What do I do if I never received my order?
How do I make changes to an order I’ve already placed?
I'm in the U.S. Can I buy this luggage in the U.S. and have it shipped to the U.S.?
Can it be sold international?
About Duties: Minimum order value before duties and import taxes are applied （Some Countries）
I am a retailer or agent and would like to see Moonba Luggage, how to contact?
Is the Multicarry Luggage Safe?
What's Luggage Size and Weight?
How much Capacity & Volume?
Where are Luggage made?
How to set a password? （TSA18077）
MultiCarry Luggage 5 Year Product Warranty.
Can I use Alipay or WeChat Pay or UnionPay？
I used Alipay，WeChatPay or UnionPay payment, how to return & refund？
Can I use Paypal?
What are the shipping options?
When will I receive my order?
I haven't received any order email？
What is the return policy?
I want to Exchange!
The package I received was damaged！
What do I do if I never received my order?
How do I make changes to an order I’ve already placed?
I'm in the U.S. Can I buy this luggage in the U.S. and have it shipped to the U.S.?
Can it be sold international?
About Duties: Minimum order value before duties and import taxes are applied （Some Countries）
I am a retailer or agent and would like to see Moonba Luggage, how to contact?
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