FAQ

MultiCarry is luggage with a temporary child seat, not a toy, stroller or vehicle restraint. Seat one child aged 2 or older, fasten the included safety belt and maintain continuous adult control on a flat, level surface.

The Classic 18″ 2nd Gen has braked spinner wheels. The original Classic 20″ 1.0 does not have a wheel brake and must remain securely held whenever a child is seated. A brake never replaces adult supervision.

Do not use the seat on stairs, escalators, slopes, kerbs or moving walkways, or when the suitcase is empty or unstable. Keep hands and clothing away from hinges and wheels. The maximum combined load is approximately 220 lb / 100 kg, including the rider and packed contents.

Dimensions w/o wheels: 15.3 x 11.4 x 22 in / 39 x 29 x 56 cm (LxWxH)
Dimensions w/ wheels: 15.5 x 11.5 x 23.6 in / 39 x 29 x 60 cm (LxWxH)

Handle Height: 21 inches / 54 cm with three height locks

Empty Luggage Weight: 9.4 lbs / 4.3 kg

Volume: 52 liters

Our products are all designed in Switzerland, assembled responsibly in China.

The lock factory open password are set to 0-0-0, the user should reset the personal password, the steps are as follows

1. Set the lock to the open state.

2. Use a small tool to press the Reset Button, as shown in Figure (2), until you hear the "tick" sound.

3. turn the Three Dials as shown in Figure (1), set the personal password (X-X-X).

4. As shown in the figure (small black arrow) to the red arrow (as shown in the figure) direction to push, when hear the "tick" sound again, the Reset Button as shown in Figure (2) popped up, the lock is open state.

So far, set the personal password is complete, remember the password, if you need to reset the password,  repeat steps 1 to 4 in this way.

5 years to provide free accessory repair (repair range: wheels, handles, combination lock, seat belt, chair back damage)，Send it back, client is responsible for shipping/return fee.

Absolutely YES, you can choose Alipay and WeChat Pay or UnionPay in the payment system （AlphaPay）

Step by step：add to cart -- check out -- fill in all information --(Choosing)AlphaPay - Alipay/WeChat Pay/UnionPay-- Pay now.
*AliPay select Pay now after will be show that. 

If you use Alipay, WeChatPay or UnionPay to refund your credit, we will receive your returned product and check them before we can initiate a refund notice. Once the refund notification is initiated, the refund will be credited to your account within 2 hours. Thank You

Unfortunately, No

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@moonba.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@moonba.ca.

RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@moonba.ca.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please Contact Us immediately 
info@moonba.ca

We do not ship, Please Contact Us info@moonba.ca

Please contact the carrier once the product has shipped.

Please Contact Us immediately 
info@moonba.ca

Unfortunately, Luggage can't be bought in the US.

Yes, but only sold in Hong Kong SAR China, Japan, Malaysia, New Zealand, Singapore, and South Korea. 

The customer is responsible for paying the shipping and duty fees.

Not all orders are subject to duties and import taxes. Many countries or regions have a minimum order value called a de minimis, before duties and import taxes apply. The following table provides some examples of de minimis values.

United States

Duty de minimis value: 800 USD

Tax de minimis value: 800 USD

Mexico

Duty de minimis value: 50 USD

Tax de minimis value: 117 USD

Australia

Duty de minimis value: 1000 AUD

Tax de minimis value: 0 AUD

China

Duty de minimis value: 50 CNY

Tax de minimis value: 50 CNY

Hong Kong

Duty de minimis value: 0 HKD

Tax de minimis value: 0 HKD

Ireland

Duty de minimis value: 150 EUR

Tax de minimis value: 22 EUR

Japan

Duty de minimis value: 10,000 JPY

Tax de minimis value: 10,000 JPY

Sweden

Duty de minimis value: 1,600 SEK

Tax de minimis value: 300 SEK

Switzerland

Duty de minimis value: 5 CHF

Tax de minimis value: 5 CHF

For all sales inquiries, please contact info@moonba.ca