Thank you for shopping with us! Below you’ll find all the details on our shipping service.
We offer Free Standard Shipping on all orders within Canada
Greater Vancouver Area (Metro Vancouver):
Orders typically arrive within 1–3 business days after dispatch.
Rest of Canada:
Orders typically arrive within 3–10 business days, depending on the destination and carrier schedules.
Please note:
Delivery times are estimates and begin from the date of shipment, not the date of order.
Occasional delays may occur due to carrier backlogs, weather, or other unforeseen factors.
We process and ship most orders within 1 business day of your order being placed.
Orders placed on weekends or public holidays will be processed on the next business day.
We work with leading carriers to ensure your package arrives safely and on time:
Canada Post
UPS
FedEx
Purolator
Shipday
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.
You can track your order directly through the link provided in your shipping confirmation email.
If you have any questions about your delivery status, please contact our support team (see below).
After the carrier provides transportation services, if the carrier causes any loss, please contact the carrier for compensation. Our store does not assume any responsibility for the carrier. Please contact the carrier for claims.
Flash Delivery (100% Safe)（Lower Mainland BC ONLY) No Dispute Accepted
Canada Post: Canada Post Claims
UPS: UPS Claims
Fedex: Fedex Claims
Claims Page
Currently, We ship to Hong Kong SAR China, Japan, Malasyia, New Zealand, Singapore, and South Korea. The customer is responsible for paying the shipping and duty fees.
We plan to expand to additional countries in the near future—stay tuned!
If you need help or have any shipping‑related questions, please reach out:
Email: info@moonba.ca
Live Chat: Available on our website, Monday–Friday, 10:30 AM–7 PM (PST)
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