We offer a 14‑day return policy on all items. To qualify, products must be unused, in original packaging, with tags attached, and accompanied by proof of purchase. Returns are initiated by contacting us at info@moonba.ca, after which we’ll provide a prepaid shipping label and detailed instructions. Defective or incorrect items are evaluated promptly, and refunds are processed to the original payment method within 10 business days of approval. For any questions, simply reach out at info@moonba.ca
You have 14 days from the date you receive your order to request a return.
To be eligible for a return, your item must meet all of the following criteria:
Unworn, unused, and undamaged with all original tags still attached.
In its original packaging, including all accessories, manuals, and documentation.
Proof of purchase, such as your receipt or order confirmation email.
Email us at info@moonba.ca within 14 days of delivery to request a return.
Once approved, we will send you:
A prepaid return shipping label.
Step‑by‑step instructions on where and how to ship your return.
Important: Packages sent back without prior authorization and a return label will not be accepted.
Inspect your order immediately upon receipt.
If your item is defective, damaged, or incorrect, contact us immediately at info@moonba.ca so we can evaluate and resolve the issue.
After the carrier provides transportation services, if the carrier causes any loss, please contact the carrier for compensation. Our store does not assume any responsibility for the carrier. Please contact the carrier for claims.
Flash Delivery (100% Safe)（Lower Mainland BC ONLY) No Dispute Accepted
Canada Post: Canada Post Claims
UPS: UPS Claims
Fedex: Fedex Claims
Purolator: Purolator Claims
The quickest way to receive a replacement is to:
Return your original item for a refund.
Place a new order for the desired item once your return is approved.
After we receive and inspect your return, we will notify you of your refund status.
If approved, your refund will be processed to your original payment method within 10 business days
Please allow additional time for your bank or credit card provider to post the refund to your account.
If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@moonba.ca
For any questions about returns or refunds, please reach out:
Email: info@moonba.ca
Response Time: We strive to reply within 1–2 business days
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